SVC Recommendation 15: Tackling Health Inequalities
The Scottish Government, NHS(S) and partners should identify veterans as a distinct group in their work to tackle health inequalities. In doing so they should produce proposals for preventing or mitigating inequalities as they apply to this group, with the ultimate aim of improving health outcomes for all.
Scottish Government update:
Officials have been engaging with colleagues on the Step Into Health programme to hear more about how their programme works. The programme is a NHS Employers initiative to promote and encourage members of the Armed Forces on leaving service to join the NHS. There is an opportunity to maximise this initiative across NHS Scotland. Officials have also had discussions with the Veterans Commissioner and NHS Boards to look at challenges and opportunities to determine if further work is required around veterans’ employability within NHS Scotland. This initiative will tackle health inequalities by increasing the number of NHS staff who are veterans themselves and have a shared vocabulary and experience with veteran patients, enabling improved health outcomes for veterans. The current position is that Step Into Health was discussed at the HR Directors Scotland meeting on 30 January 2019 where the HR lead stepped down from this work. A new HR lead will be identified to drive forward the programme, so work is on ice until then.
We have worked with NHS24 to improve accessibility to online information for veterans on NHS Inform. An evaluation study has taken place and improvements will be implemented at the end of March 2019. Improved accessibility and quality of information will tackle health inequalities and improve health outcomes for veterans.
NHS24 are currently leading a project to allow the development of a standardised website for each GP practice across Scotland, which will encourage dissemination of health information, as well as promote self-management and signpost to available local services. “Early Adopter” pilot areas are NHS Highland, Western Isles, Lanarkshire, Forth Valley and Lothian. The early adopter practices will use the site in a ‘live’ environment throughout April and May 2019 for the back end/administration of the site, before testing with patients and public within a live environment, before a phased approach to rolling out to a larger number of practices throughout 2019. Uptake should increase through each rollout phase and, in turn, this will increase the accessibility of health information and improved outcomes for all.
The ALLIANCE is funded by the Scottish Government to deliver A Local Information System for Scotland (ALISS). This web-based resource continues to map community assets and to connect people – including veterans – with local sources of support that will enable them to manage their own health conditions more effectively. ALISS was co-produced by working with disabled people, people living with long term conditions, unpaid carers, health and social care professionals and technology professionals. In 2017/18, the ALLIANCE developed a new version of the website to make it easier to keep information content up-to-date and to improve the relevance and accuracy of searches. In 2017/18 the number of users who accessed ALISS totalled 164,851 and 3,777 services were added to the system.
SVC evaluation of status:
Partially implemented / ongoing